Email templates#
Email channels can define an optional HTML template.
If no custom template is configured, IncidentRelay uses the built-in default email layout.
Placeholder format#
Use Python-style placeholders:
<h1>{event_type}: {title}</h1>
<p>{message}</p>Do not use mustache-style placeholders such as {{ title }}.
Available placeholders#
| Placeholder | Description |
|---|---|
{event_type} | Notification event, for example NOTIFICATION, ACKNOWLEDGED, RESOLVED |
{title} | Alert title |
{message} | Alert message |
{alert_id} | IncidentRelay alert ID |
{team} | Team slug or name |
{status} | Alert status |
{severity} | Normalized alert severity |
{assignee} | Assigned user display name or username |
{source} | Alert source, for example alertmanager, zabbix, webhook |
{alert_url} | Link to the alert in IncidentRelay |
{text} | Plain-text formatted alert message |
Values inserted into the HTML template should be escaped by the renderer.
Example#
<!doctype html>
<html>
<body>
<h1>{event_type}: {title}</h1>
<p>{message}</p>
<table>
<tr><td>Alert ID</td><td>{alert_id}</td></tr>
<tr><td>Team</td><td>{team}</td></tr>
<tr><td>Status</td><td>{status}</td></tr>
<tr><td>Severity</td><td>{severity}</td></tr>
<tr><td>Assignee</td><td>{assignee}</td></tr>
<tr><td>Source</td><td>{source}</td></tr>
</table>
<p><a href="{alert_url}">Open alert</a></p>
</body>
</html>Reset to default#
To use the built-in default layout, leave the template empty or reset it in the UI.