Incident Management#

IncidentRelay groups incoming signals into alert groups that act as incidents for day-to-day response.

Use this section for responder workflows:

• Alerts and alert groups
• Incident priorities
• Incident responders
• Notification Center
• Incident stakeholders
• Alert comments
• Silences
• Alert Shelving
• Maintenance Windows
• Explain Trace

Response model#

CopyIncoming alert
  -> route match
  -> alert group / incident
  -> priority and service context
  -> assignee and responders
  -> notifications, comments, ACK and resolve

The assignee is the primary owner of the incident. Responders are additional people or teams requested to help. Stakeholders are people who should stay informed about incident lifecycle changes.

Recommended reading order#

• Read Alerts and alert groups to understand grouping, lifecycle and API compatibility.
• Read Incident priorities to understand the P1-P5 scale and automatic priority behavior.
• Read Incident responders for request, accept and decline flows.
• Read Notification Center for pending responder requests and user actions.
• Read Incident stakeholders for lifecycle notifications and service defaults.
• Read Alert comments for responder notes and handover context.