Side-by-side criteria
| Criterion | IncidentRelay | Opsgenie / Jira Service Management |
|---|---|---|
| Product direction | Standalone open-source product focused on self-hosted on-call and alert routing. | Atlassian says Opsgenie alerting and on-call features are moving to Jira Service Management, with Opsgenie support ending on April 5, 2027. |
| Deployment model | Self-hosted by your team. | Atlassian-hosted workflow centered on Jira Service Management for the future path. |
| Routing | Route tokens, source checks, label matchers, grouping fields, services and channel bindings. | Alerting and on-call features are tied into the Atlassian operations and service-management workflow. |
| Scheduling and escalation | Teams, rotations, layers, overrides, escalation policies and notification channels. | Opsgenie-style alerting, incident response and on-call capabilities are moving under the Jira Service Management umbrella. |
| Best fit | Teams that want to avoid vendor migration pressure and keep on-call data in their own infrastructure. | Teams already invested in Jira Service Management that want alerting and incident work inside Atlassian tools. |
When IncidentRelay may fit
Choose IncidentRelay when you want a self-hosted open-source product with clear route ownership, label-based alert matching and an on-call workflow outside the Atlassian platform.
When Atlassian may fit
Choose the Atlassian path when Jira Service Management is already the center of your service workflow and the migration from Opsgenie is acceptable for your team.
Source note
Check the current Atlassian Opsgenie migration page before making a migration decision. Opsgenie is a trademark of Atlassian. IncidentRelay is not affiliated with Atlassian.